HyLine Water Systems Warranty Information

HyLine Water Systems – 5-Year Limited Warranty
Last Updated: December 2025
HyLine Water Systems (“HyLine,” “we,” “our,” or “us”) stands behind the quality of our Hybrid H2 water ionizers and related products. We provide a 5-Year Limited Warranty on all HyLine water ionizer machines, with separate warranty terms for auxiliary and support products.
This warranty applies to all products purchased directly from HyLine or through an authorized affiliate, in both the United States and Canada.
1. What This Warranty Covers (Machines)
For a period of five (5) years from the original purchase date, HyLine will repair or replace, at our discretion, any HyLine water ionizer machine that experiences a failure due to:
  • Manufacturing defects
  • Defective internal components
  • Electronics, sensors, or circuit-board issues
  • Plate failure
  • Operational malfunction occurring under normal household use
All repair labor performed by HyLine is included.
1.1 Warranty for Auxiliary / Support Products (6-Month Warranty)
The 5-Year Limited Warranty applies ONLY to HyLine water ionizer machines.
All other HyLine auxiliary, accessory, or support items carry a 6-month limited warranty, including but not limited to:
  • Pre-filters and cartridges
  • Diverters, valves, and faucet adapters
  • Flexible hoses, tubing, and connectors
  • Power cords and external cables
  • Countertop fittings and mount accessories
  • Any consumable or wear-and-tear components
These products are warrantied solely against manufacturing defects for six (6) months from the purchase date.
Normal wear, clogging, mineral buildup, blockages, discoloration, degradation from water quality, and damage from installation or environmental conditions are not covered beyond this period.
2. What This Warranty Does NOT Cover
This warranty does not cover:
  • Improper installation or failure to follow instructions
  • Use of unfiltered or contaminated water
  • Scale, lime, or mineral buildup
  • Commercial or heavy-industrial use
  • Accidental damage (drops, impacts, moisture intrusion)
  • Cosmetic damage (scratches, fading, wear)
  • Unauthorized repair or modification
  • Damage from power surges or improper electrical supply
HyLine may deny warranty claims resulting from misuse, neglect, or non-standard use.
3. Warranty Claim Process (United States & Canada)
All warranty claims require a Return Merchandise Authorization (RMA) before shipping any product to HyLine.
Steps to request warranty service:
  1. Contact HyLine Support.
  2. A technician will troubleshoot the issue.
  3. If service is required, an RMA number will be issued.
  4. Write the RMA number clearly on the outside of the box and include it inside.
  5. Items sent without an RMA number may be refused or experience processing delays.
4. Shipping Responsibilities (United States Customers)
  • Customers are responsible for the cost of shipping their machine to HyLine for warranty service.
  • HyLine covers the cost of return shipping back to the customer within the United States.
5.  Additional Warranty Terms for Canadian Customers
HyLine provides full warranty protection to Canadian customers with adjusted shipping procedures due to border regulations.
A. Shipping to HyLine (Customer → USA)
Canadian customers are responsible for:
  • Shipping the unit to HyLine’s U.S. service center
  • Packaging, tracking, and insurance
  • Including the RMA number
HyLine does not reimburse inbound Canadian-to-U.S. shipping.
B. Shipping Back to Canada (HyLine → Customer)
HyLine pays:
  • The full cost of shipping the repaired or replacement unit back to Canada
  • All U.S. export documentation
The customer does not pay return shipping.
C. No Duties or Taxes on Warranty Returns
All warranty return shipments from HyLine to Canada are declared as:
“Warranty Repair Return – No Commercial Value – Returned Goods.”
When this declaration is used, the shipment is not subject to GST, HST, PST, duties, or Canadian import taxes.
D. Possible Minor Carrier Fees
In rare cases, carriers may charge a small processing fee (typically $5–$15 USD).
This fee is set by the carrier and is not charged by HyLine.
E. Required Customs Documentation (HyLine → Canada)
HyLine includes the following on all outbound Canadian warranty shipments:
  • Description: “Warranty Repair Return – No Commercial Value.”
  • Declared value: $0–$10 USD (for customs form requirements only)
  • HS Code: matches the original product classification
  • Country of Origin: United States
  • RMA number included
This ensures customs recognizes the unit as a returned repair, not a new purchase.
F. Canadian Customer Packaging & Return Instructions
Before shipping any unit for warranty service, Canadian customers must:
  1. Obtain an RMA number from HyLine Support
  2. Package the machine securely
  3. Clearly mark the RMA number on the outer carton
  4. Include full contact information and a description of the issue
  5. Ship using a carrier that provides tracking
HyLine is not responsible for damage due to poor packaging or for items shipped without an RMA.
6. Turnaround Time
  • Typical repair time once received: 3–7 business days
  • Return shipping (U.S.): 3–5 business days
  • Return shipping (Canada): 5–10 business days
Customs delays, seasonal volume, or missing information may extend timelines.
7. Legal Limitations
  • This warranty is the sole and exclusive remedy relating to HyLine products.
  • HyLine is not liable for incidental, consequential, or indirect damages.
  • Warranty coverage applies only to the original purchaser.
  • Unauthorized repairs void the warranty.
  • Some states or provinces do not allow certain exclusions; limitations may vary.
8. Contact for Warranty Support
HyLine Water Systems – Warranty Department
Support Email: Support@HyLineWater.com
Phone: 480-935-3265
Business Hours: Monday–Friday 10-5