Frequently Asked Questions

HyLine Water Systems is a U.S.-based brand focused on advanced alkaline and hydrogen water systems designed for performance, reliability, and long-term use.

HyLine is a new brand built by experienced operators with decades in health, wellness, and water systems.

HyLine's headquarters in located in Mesa Arizona

No. HyLine Water Systems is an independent brand with its own ownership, product specifications, quality control, enhancements, and in-house customer service.

HyLine is not owned by, operated by, or affiliated with Enagic in any way.

HyLine Water Systems was created to deliver high-performance water technology without inflated pricing or unnecessary hype, while pairing it with top-tier, knowledgeable, and personable customer service.

From the beginning, the goal has been to make sure customers and affiliates can reach real people who understand the products, communicate clearly, and take ownership of support when it’s needed. Product quality and customer experience are treated as equally important.

HyLine was built to support long-term relationships — not just transactions.

Yes. Each HyLine unit receives finishing assembly, upgrades, and final approval in the United States, including an in-house 29-point inspection before it is cleared for delivery.

This process ensures every system meets HyLine’s performance, quality, and reliability standards before reaching the customer.

After final in-house assembly and before any HyLine system is approved for delivery, it undergoes a comprehensive 29-point in-house inspection designed to ensure performance, safety, and long-term reliability.

The inspection includes verification of:

• Overall system assembly and internal components
  
• Plate stack integrity and electrical connections
  
• Water flow, pressure, and leak testing
  
• pH and ORP performance verification
  
• Display, controls, and operational functions
  
• Safety checks and final quality review
  

Each unit must pass all inspection points before it is approved and released.

This process helps ensure every HyLine system meets our standards for performance, consistency, and reliability — not just out of the box, but long term.

After final in-house assembly and before any HyLine system is approved for delivery, it undergoes a comprehensive 29-point in-house inspection designed to ensure performance, safety, and long-term reliability.

The inspection includes verification of:

• Overall system assembly and internal components
  
• Plate stack integrity and electrical connections
  
• Water flow, pressure, and leak testing
  
• pH and ORP performance verification
  
• Display, controls, and operational functions
  
• Safety checks and final quality review
  

Each unit must pass all inspection points before it is approved and released.

This process helps ensure every HyLine system meets our standards for performance, consistency, and reliability — not just out of the box, but long ter

Hybrid H2 combines alkalized water with dissolved molecular hydrogen.

Hydrogen targets oxidative stress, while alkalized water supports hydration and mineral balance.

ORP (Oxidation Reduction Potential) measures antioxidant potential in water.

Hydrogen output varies with water quality and pre-filtration, with production reaching up to 2.2 ppm

No. Proper mineral balance and hydrogen content matter more than extreme pH.

A built-in magnetic system helps reduce calcium scale buildup on the Titanium Plates, improving performance and longevity of your machine.

Magnets are used to help reduce mineral scale buildup on the titanium plates.

They influence how minerals crystallize, encouraging softer scale that is less likely to adhere to the plates. This helps preserve performance, reduce heavy buildup between cleanings, and support long-term plate durability.

No. It does not remove minerals or act as a traditional softener.

Yes. Reduces scale build up helps protect internal components and allows for more consistent hydrogen production over time.

To the best of our knowledge, HyLine is the only countertop ionizer using magnetic technology to help reduce scale buildup and extend machine life.

Yes, when produced within normal drinking ranges.

Yes. Neutral or mildly alkaline water is recommended for kids.

Yes. Molecular hydrogen is tasteless, odorless, and well-studied as a powerful antioxidant.

No. No chemicals are added during ionization.

That depends on the filter used. Optional filters address these concerns.

Typically every 6–12 months depending on water quality and usage.

Recommended for areas with hard water, sediment, or chlorine which is most places nowadays.

No. Basic filter changes and 10 month deep cleaning only.

No. Most routine maintenance can be easily handled by the user. However, annual deep cleanings and initial installations should be performed by a trained professional to ensure optimal performance and longevity of the system.

No. Most units are countertop and plug-and-play.

In most cases, no. Countertop installations are straightforward and can be completed easily without a plumber.

However, undercounter installations that may require changes to your plumbing should be handled by a licensed plumber.

Yes. Units are portable.

Yes, with proper pre-filtration.

HyLine focuses on real performance, custom upgrades, U.S.-based inspection, and a hybrid approach that prioritizes meaningful hydrogen production over marketing hype.

No. Our products are for general wellness and hydration.

There are thousands of published studies on molecular hydrogen.

HyLine machines include a multi-year manufacturer-backed warranty. Coverage details, limitations, and service procedures are provided in the Warranty Policy linked at the bottom of the page.

The warranty covers manufacturing defects in materials and workmanship for covered components under normal residential use. Exclusions, maintenance requirements, and service procedures are detailed in the Warranty Policy linked below.

Yes

Email or phone support details are listed on our site.

Yes.

Yes. We ship to Canada, and Canadian-specific shipping, duties, taxes, and warranty policies apply. These details can differ from U.S. orders and are outlined in the Canada Shipping Policy linked at the bottom of the page.

Yes. Canadian orders may be subject to duties, taxes, and import fees, which are the responsibility of the customer unless otherwise specified. Full details are outlined in the Canada documents linked below.

Returns are accepted per our published return policy.

Yes. We offer a structured affiliate program that allows approved partners to earn commissions by referring customers to HyLine. Program details, commission structure, and access to marketing tools are provided after approval. You can learn more or apply through the Affiliate Program link on our website.

Yes.

Yes. Affiliates agree to our Affiliate Program Agreement.

No. Training and tools are provided.

We do not make medical claims.

No

Minimal wastewater compared to RO systems.

Yes.

With proper use and maintenance, HyLine machines are built to deliver years of dependable service. Actual lifespan varies based on water quality, usage, and maintenance practices.